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Getting Started
Let's get started. Once you've opened the box, you're ready to do the tasks we describe in BlackBerry® 101, in the order shown.
Inserting the Battery
Unpack your new BlackBerry device, learn how to insert the battery and set the time and date. Remember to always use batteries recommended by Research In Motion in your device.
- Press the battery cover release button.
- Slide off the battery cover.
- Insert the battery* so the connectors on the battery align with the connectors on your device.
- Replace the battery cover.
If the battery is charged, the device should turn on. The confirm date and time dialog box is displayed. - If the date and time are not correct, click Edit.
- In device options, click Date/Time and view the Time Zone field.
- In the Date/Time Source field, set a date and time source.
- Click the trackwheel.
- Click Update Time.
- Click the trackwheel again.
- Click Save.
- If the date and time are correct, click OK.
Continue Setting Up Your BlackBerry Smartphone
Connecting to the Wireless Network
Once you’ve inserted and charged the battery, you’re ready to connect to the wireless network.
- If the power is off on your device, press the Power button.
- On the Home screen, choose Settings and select Turn Wireless On.
To connect to the wireless network, your wireless service must be active and you must be in a wireless network coverage area. If your device is not connected to the wireless network, you can still use features that do not require a connection to a wireless network. (For example, you can type and save draft email messages, manage tasks or use the calculator when you are on an airplane.)
Continue Setting Up Your BlackBerry Smartphone
Import Your Address Book
To import your Outlook address book to your BlackBerry Internet Service address book, complete the following:
- First, export the Outlook Address Book to a CSV File
- In Outlook, from the File menu, select Import and Export.
The Import and Export Wizard is displayed. - Select Export to a file, then click Next.
- Select Comma Separated Values (Windows), then click Next.
If a message window appears asking you to install the Import/Export engine, you might need the Microsoft Office CD to complete this task. - In the Export to a File window, select the Contacts folder that contains your address book.
- Click Next, then click Browse.
- In the Browse window, choose a location where you want to save the CSV file.
- In the File name field, type a file name with a .csv extension, then click OK.
- Click Next > Finished.
The CSV file is created.
- In Outlook, from the File menu, select Import and Export.
- Once you’ve completed the preceding steps, import the CSV File into BlackBerry Internet Service.
- Connect to the BlackBerry Internet Service web site and log in to your BlackBerry account.
- Click the Address Book link.
- On the navigation bar, click Import.
- Click Browse.
- In the Choose File window, browse to the location where you saved the CSV file.
- Select the CSV file and click Open.
- Click Add.
Your Outlook address book contacts appear in your BlackBerry Internet Service address book.
Continue Setting Up Your BlackBerry Smartphone
Email Setup
Depending on your business and personal email requirements, you may choose from two options for setting up your email on your BlackBerry device:
BlackBerry Internet Service
Your BlackBerry smartphone allows you to send and receive email from up to 10 supported email accounts. Setup is simple. You can do it online at your computer, or right from your smartphone*.
To configure your email accounts directly from your BlackBerry smartphone, refer to the Getting Started Guide specific to your wireless service provider included in the device box documentation. Otherwise, you can follow the generic setup instructions below.
Get set up on your BlackBerry smartphone
View an interactive demo to find out how to set up your email on your smartphone or follow these instructions:
- To get to the email setup site:
- If there’s an Email Setup option on your smartphone’s home screen, click it.
- Alternately, there is a setup wizard on the device which will either start automatically the first time you turn on your smartphone, or will be featured as an icon on the home screen of your smartphone. When you reach the email setup screen of the setup wizard, select I want to create or add an email address.
- Click Next.
- To accept the terms of the license agreement, select the I have read and understand the End User Agreement option or check box. Click I Agree.
- To integrate an email address you already use, enter your full email address and the password for that email account.
- Click Next. The site will confirm if the email address has been successfully added. Then click OK.
- If you want to create a new email address for your BlackBerry smartphone (e.g. username@carrier.blackberry.com), you will need to do one of the following, depending on your smartphone:
- Click Create a BlackBerry email address
OR
- Click I would like to create a new BlackBerry email address
Then, type the user name that you want to appear before the @ sign in your new BlackBerry email address. Click Next, followed by OK.
- Click Create a BlackBerry email address
- To return to the setup wizard, click Log Out or Close.
Get Set Up from Your Computer
Select your wireless service provider below to be taken to the BlackBerry® Internet Service website to set up your email accounts.
Canada
United States
- ALLTEL Communications, Inc.
- AT&T
- Cbeyond Communications, Inc.
- Cellular South, Inc.
- CellularOne
- Cincinnati Bell Wireless, LLC
- Dobson Cellular Systems, Inc.
- Edge Wireless, LLC
- HELIO, Inc.
- Nextel Operations, Inc.
- NTELOS Communications Inc.
- Skytel
- Sprint Spectrum L.P.
- SunCom Wireless Operating Company,
- TeleCommunication Systems, Inc.
- TMobile
- United States Cellular Corporation
- Verizon
BlackBerry Enterprise Solution
Use the BlackBerry® Enterprise Server option to associate your smartphone with a Microsoft® Outlook, IBM® Lotus® Notes® or Novell® GroupWise® work email account and to take advantage of advanced wireless data synchronization capabilities.
If your system administrator has provided you with an enterprise activation password, you can set up email using this option by selecting 'I want to use a work email account with a BlackBerry Enterprise Server' in the setup wizard on your smartphone. If you do not have an enterprise activation password, contact your system administrator.
*Check with your service provider for availability of browser feature and email account support, roaming arrangements, coverage and service plans. Certain features outlined herein require a certain BlackBerry smartphone or a minimum version of BlackBerry® Desktop Software and/or BlackBerry® Device Software.